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Terms and conditions
Shipping costs will be added to the prices, unless otherwise stated. By placing an order at caiacosmetics.com, you approve of the current terms and conditions stated below and you certify that all information you have submitted about yourself is correct.
“We” “our” and “ours” in the text below refers to CAIA Cosmetics Asia Limited.
CAIA Cosmetics Asia Limited
Unit D / 7 Floor King Yip Factory Building
59 King Yip Street
Business Registration Number: 66665606
Unless otherwise stated, discount codes may not be applied to, or combined with, other campaigns or offers.
Change of terms
We reserve the right to, at any time, make changes to our Terms and Conditions. Changes to the Terms and Conditions will be posted online at our website. The amended Terms and Conditions are deemed approved in connection with you placing an order or visiting our website.
If your package arrives damaged or opened, please notify your pickup point immediately when you retrieve the package. They have special forms for reporting damage.
Notice of defects must be made via our contact form. Notice of a defective product must be made within a reasonable time after the defect has been detected, but not later than 30 days from the time of purchase. Note that you must save the defective product and its packaging until the case has been resolved. If the product is not in stock or has been discontinued, we will contact you before any further action is taken. We typically process notices of a defect within 3-14 working days. For approved cancellation of a purchase due to a defect, we will refund the amount of your order within 30 days.
Limitation of liability
We assume no responsibility for indirect damages that may arise from the product. We accept no liability for delays/errors arising out of circumstances beyond the company's control (Force Majeure). Examples of such circumstances include work conflicts, fire, war, authoritative decisions, delivery restrictions or non-delivery from suppliers. Furthermore, we accept no liability for any changes to products/product features that have been altered by a supplier or due to other factors beyond our control.
No order confirmation received
Sometimes, due to a technical error or other circumstances beyond the control of CAIA cosmetics, your order confirmation may be delayed, or you may not receive it at all. If more than 30 minutes has elapsed since placing your order and you still haven’t received a confirmation, please contact our customer service.
Once you have completed your order, an order confirmation will be sent to your e-mail address. In the confirmation you will find all the details about your make-up products, along with the price, billing and shipping addresses. If there is an error in the order confirmation, you should contact our customer service immediately.
Payment by Card
Pay with your Visa, AMEX or MasterCard securely over the Internet. Your payment is handled by Adyen with secure encryption and under strict banking standards. Your card details are sent directly to the bank and cannot be read or accessed by anyone other than your bank. There is no extra charge for card payments. When paying by credit / debit card starting conditions apply as soon as the card transaction is approved. In the event that no payment has been received after submitting your order, CAIA Cosmetics Asia Ltd, may automatically cancel your order.
Outside Hong Kong
Any import VAT or customs fees must be paid by you, the customer.
Personal Data Act
Whenever you place an order with us, you simultaneously give us your consent to save your name, address and phone number. You also consent to our storing information on your purchases in our database. Furthermore, you give your consent for us to contact you via email or SMS. We always take great care when processing your personal data and we never share it with third parties.
Prices may need be adjusted due to incorrect information and we reserve the right to make price adjustments.
We cannot guarantee that our website is free of typographical errors. Neither can we guarantee that a product will always be in stock. We cannot guarantee that photos provide an exact representation of a product’s appearance, since colours may look different on screen than they do in real life. Differences may also occur due to photo quality and resolution. However, we always strive to represent our products as accurately as possible.
Right to cancel a purchase (Refund)
When purchasing makeup products at caiacosmetics.com, you will always have 30 days to cancel the purchase as of the date when you received the product that you ordered. You are responsible for checking that the package and products are undamaged when you receive them.
You have 30 days to cancel the purchase as of the date when you received the package, provided that the product is returned unused in the undamaged original packaging and, in cases where the goods are sealed, the seal must be intact. You can then choose whether you would like to exchange for another product, or get a refund. If you would like to make an exchange, please contact our customer service before sending the product back to us. For exchanges and returns, you are responsible for the return shipping costs. When returning items, it is important that you clearly write both CAIA Cosmetics Asia Limited and your order number on the package. Then, send it to:
Good One Corporation Limited
Unit D, 7th Floor, King Yip Factory Building, 59 King Yip Street, Kwun Tong, Hong Kong
Processing of returns typically takes between 1-3 weeks. Remember to save the receipt for your return and send it in a way that it can be traced. By doing so, we will be able to reimburse you even if the package is lost during the return delivery.
Exceptions to the right of return
The product must be sealed and unused. However, by law, you are entitled to ensure that it has the specified features and functions. When exercising your right of return, we are entitled to making a deduction to your refund if the product has been handled more than necessary. The amount of the deduction is decided on a case-by-case basis. For health and hygiene reasons, opened and/or used makeup products are never accepted for return. For approved cancellation of a purchase, we will refund the amount of your order within 21 days.
What are cookies and how do we use them?
We reserve the right to make changes to the website without further notice. Furthermore, we cannot guarantee that the website is free of typographical errors. We take no responsibility for damages that occur from consumers using products from CAIA Cosmetics Asia Ltd incorrectly.